Frequently Asked Questions


What Shipping Methods Are Available?

Depending on the region, we deliver by transport or postal services

Do You Ship Internationally?

Depending on the region, we ship abroad

How Long Will It Take To Get My Package?

When delivering by mail, the period depends on which region to deliver, the delivery time by transport is usually 1-2 working days.

Which postal services do you use?

When delivering by mail, we use HayPost, Globbing, Onex delivery services.


What Payment Methods Are Accepted?

We accept both cash and non-cash payments.

Is Buying On-Line Safe?

We have all the security requirements for online payments․

Order & Retunrs

How do I place an Order?

Select your favorite product, add to cart, and click the "Proceed checkout" button, fill in the required fields, select the payment option, get acquainted with the terms of payment and delivery, terms & conditions, and click the "Place holder" button.

How Can I Cancel Or Change My Order?

In such situations, call the phone number listed on the home page.

Do I need an account to place an order?

When ordering, by filling in the required information about you, you automatically register and log in to your personal page. The automatically generated system password is sent to your e-mail, which you can change later on your personal page.

How Do I Track My Order?

To track your orders, go to the orders section of your personal page.

How Can I Return a Product?

Return of the product is possible only if it does not correspond to the information about the product described on the site or it is damaged. In other cases, the product is not returned. When you receive the product through the postal service, you can return it through the same service. As soon as the goods reach us safely, the cost of the goods you paid for will be refunded to you, in which case the shipping costs will be deducted from the refund. In case of manual delivery, the goods are returned immediately on the spot, before the cashier is paid in cash. In this case, you have to pay for the delivery. We are not responsible for damage to the goods during postal delivery and in this case no refund is made.
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